Frequently Asked Questions
Downloading Your Files
How do I receive my files after purchase? Your files are delivered instantly as digital downloads. After completing your purchase, you'll receive an email with a download link. You can also access your files from your order confirmation page.
How many times can I download my files? You can download your files multiple times. We recommend saving them to your device or cloud storage right away for easy access.
Printing Your Stationery
What file formats will I receive? Most designs are delivered as high-resolution PDF files, ready to print at home or at a print shop. Some items may also include PNG or JPG versions.
What paper size are the designs? Designs are sized for standard paper formats (A4 or US Letter) unless otherwise stated in the product listing. Please check each listing for specific dimensions.
What paper type do you recommend? For best results, we recommend printing on smooth white cardstock (200–300 gsm) for cards and tags, or standard 80 gsm paper for everyday stationery.
Can I print at home or at a print shop? Both work great! Home printing gives you flexibility, while a professional print shop will give you the sharpest results, especially for cardstock items.
Editing and Customisation
Can I edit or customise the designs? Our designs are ready-to-print and are not editable unless stated in the product listing. If you need a custom version, please contact us.
Can I resize the designs? You can scale the designs when printing, but we recommend printing at 100% for the best quality. Resizing may affect the layout.
Permissions and Usage
Are these designs for personal or commercial use? All designs are for personal use only unless a commercial licence is specified. You may not resell, redistribute, or claim the designs as your own.
Orders and Refunds
Do you offer refunds on digital downloads? Due to the instant-download nature of digital products, we are unable to offer refunds once files have been downloaded. If you experience a technical issue, please contact us and we'll be happy to help.
I have a problem with my order — what should I do? Please reach out to us via our Contact page and we'll resolve it as quickly as possible.
Frequently Asked Questions
Downloading Your Files
How do I receive my files after purchase?
Your files are delivered instantly as digital downloads. After completing your purchase, you'll receive an email with a download link. You can also access your files from your order confirmation page.
How many times can I download my files?
You can download your files multiple times. We recommend saving them to your device or cloud storage right away for easy access.
Printing Your Stationery
What file formats will I receive?
Most designs are delivered as high-resolution PDF files, ready to print at home or at a print shop. Some items may also include PNG or JPG versions.
What paper size are the designs?
Designs are sized for standard paper formats (A4 or US Letter) unless otherwise stated in the product listing. Please check each listing for specific dimensions.
What paper type do you recommend?
For best results, we recommend printing on smooth white cardstock (200–300 gsm) for cards and tags, or standard 80 gsm paper for everyday stationery.
Can I print at home or at a print shop?
Both work great! Home printing gives you flexibility, while a professional print shop will give you the sharpest results, especially for cardstock items.
Editing and Customisation
Can I edit or customise the designs?
Our designs are ready-to-print and are not editable unless stated in the product listing. If you need a custom version, please contact us.
Can I resize the designs?
You can scale the designs when printing, but we recommend printing at 100% for the best quality. Resizing may affect the layout.
Permissions and Usage
Are these designs for personal or commercial use?
All designs are for personal use only unless a commercial licence is specified. You may not resell, redistribute, or claim the designs as your own.
Orders and Refunds
Do you offer refunds on digital downloads?
Due to the instant-download nature of digital products, we are unable to offer refunds once files have been downloaded. If you experience a technical issue, please contact us and we'll be happy to help.
I have a problem with my order — what should I do?
Please reach out to us via our Contact page and we'll resolve it as quickly as possible.