Refund policy
All Sales Are Final — Digital Downloads
Thank you for shopping with Petal Fushion. Because our products are digital downloads delivered instantly upon purchase, we are unable to offer refunds or exchanges once a file has been accessed or downloaded.
Why We Don't Offer Refunds on Digital Products
Digital files are delivered immediately and cannot be "returned" in the traditional sense. Once a file has been downloaded, we have no way to verify that it has been deleted or is no longer in use.
Exceptions
We will gladly assist you in the following situations:
- File not received — If you did not receive your download link after purchase, please contact us and we will resend it promptly.
- Corrupted or damaged file — If your file is corrupted or cannot be opened, we will provide a replacement immediately.
- Wrong file delivered — If you received a file different from what you ordered, we will correct this right away.
How to Contact Us
If you experience any of the above issues, please reach out via our Contact page with your order number and a description of the problem. We aim to respond within 24hrs.
Printing Issues
Please note that we are not responsible for printing results, colour variations between screens and printers, or issues arising from home or third-party printing. We recommend doing a test print before printing in bulk.